Zune software installation error 1317 resolved
December 2nd, 2006 by 
Mike Update: Microsoft recently rolled out a software update for zune, which fixes known bugs in installation process and other minor issues. The update also includes firmware version 1.2. Please update to newer version and see if it fixes the problem before you proceed.
Recently lot of people had issues with the zune software. Like can’t connect to zune or unable to install the software. I even addressed the zune connectivity issue a few days back. But this one is for those who are having trouble installing the zune software.
So, as far as I know this is what is happening, when the installation process reaches 95% it stops for a bit and then goes to 100% and throws an installation error. And for some it gets stuck at 95%.
There are a few possible reasons for this error and can be seen in ZuneInstall.log file with various error codes. For example Click Start > Run > Type %temp%\ZuneInstall.log and click OK. I’ll discuss each of them with error codes and provide a possible solution.
For Zune — Error 1316. A network error occurred while attempting to read from the file: C:\DOCUME~1\\LOCALS~1\Temp\IXP000.TMP\Zune.msi.
This problem occurs if the Zune installation file is deleted from the Temp directory during the installation process.
Solution: If you have other USB devices that are connected to the computer, disconnect one USB device at a time, and then try to install the Zune software after each disconnection. Repeat these steps for all USB devices that are connected to the computer. After you successful installation, reconnect the USB devices.
For Zune — Error 1609. Users is not a valid group. Could not apply security settings.
This problem occurs if the Users group has been renamed.
Solution:
- Click Start, click Run, type compmgmt.msc, and then click OK.
- In the left pane, expand System Tools.
- Under System Tools, expand Local Users and Groups.
- Under Local Users and Groups, click Groups.
- In the right pane, locate the group that was formerly named “Users.”
- Right-click the group, and then click Rename.
- Type Users, and then press ENTER.
- Close the Computer Management window.
- Reinstall the Zune software.
Zune — Error 1402. Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\WMPTheme.WMPSkinMngr\CLSID.
System error 5. Verify that you have sufficient access to that key, or contact your support personnel.
You get this error when windows installer cannot update the above registry key during installation.
Solution: http://support.microsoft.com/kb/929701/
For Zune — Error 1317. An error occurred while attempting to create the directory: C:\Documents and Settings\All Users\Documents\My Music”
The reason for the error is that it’s trying to create a folder in a directory that you can’t access.
Official solution from Microsoft:
Click Start, click Run, type cmd, and then click OK.
At the command prompt, type the following commands, and then press ENTER after each line:
Windows XP Home Edition
Type the following commands:
cacls.exe “%ALLUSERSPROFILE%\Documents” /T /G BUILTIN\Administrators:F
cacls.exe “%ALLUSERSPROFILE%\Documents” /T /E /G System:F
cacls.exe “%ALLUSERSPROFILE%\Documents” /T /E /G BUILTIN\Users:R
cacls.exe “%ALLUSERSPROFILE%\Documents” /T /E /G Everyone:C
Windows XP Professional
Type the commands for Windows XP Home Edition, and then type the following additional command:
cacls.exe “%ALLUSERSPROFILE%\Documents” /T /E /G “BUILTIN\Power Users”:C
Our unofficial solution:
Thanks to colithium, a commenter at zuneinsider who came up with the following possible solution.
(XP Pro and Windows 2000)
As “Administrator”
(XP Pro only)
Open “My Computer” > click “Tools” menu item > click “Folder Options” menu item > click “View” tab
In “Advanced Settings” list box > uncheck “Use Simple File Sharing (Recommended)” check box > click “OK” button
(XP Pro and Windows 2000)
Open “My Computer” > click “Local Disk (c:)” > open “Documents and Settings” folder (or)
Click Start > Run > Type %SystemDrive%\Documents and Settings\ and click OK
Right click “All Users” folder > click “Properties” context menu item > click “Security” tab
In “Group or user names:” list box > click “Administrators” > In “Permissions for Administrators” list box > check “Full Control” (if not checked)
Click “Advanced” button > check “Replace permission entries on all child objects with entries shown here that apply to child objects” (XP Pro) or
“Reset permissions on all child objects and enable propagation of inheritable permissions” (Windows 2000)
Click “OK” button > click “Yes” button > wait for completion > click “OK” button (closes “All Users Properties” dialog box)
Install “Zune” software
(XP Pro only)
Now re-enable “Simple File Sharing”:
Open “My Computer” > click “Tools” menu item > click “Folder Options” menu item > click “View” tab
In “Advanced Settings” list box > check “Use Simple File Sharing (Recommended)” check box > click “OK” button
Hope this helps and finally please make changes at your own risk.
Related Posts: zune error 10065 resolved
Posted in Help | 
March 27th, 2007 at 5:56 pm
Error 1603, what is that??
April 3rd, 2007 at 10:41 pm
Yoda, Error 1603 is Could not access network location system folder.
April 27th, 2007 at 6:53 am
I get error 1609 and when i follow the solution given on this page i cant find the Local Users and Groups in System tools, there is no directory for that. What can I do? I cannot use my brand new zune at all as it is now
April 27th, 2007 at 7:12 am
Oh and by the way, when i download the updated installer from zune.net and run it, it tells me “No updates found” after searching for 5 minutes and it doesnt give me any optio to continue or anything, theres just a close button.
May 2nd, 2007 at 7:45 pm
Janne, I had the same problem. Make sure the Background Intelligent Transfer, Automatic Updates, and Windows Installer services are all Started.. and restart the Zune installer. Works for me.
May 19th, 2007 at 5:51 am
And were can I start or find the Background Intelligent Transfer, Automatic Updates on Windows Installer?
May 21st, 2007 at 7:13 pm
i have windows 2000 and i cant get zune to run
i need help please
May 21st, 2007 at 10:01 pm
Sorry, gonzalez Win 2000 is not yet supported.
June 17th, 2007 at 7:34 pm
well, in my computer i couldn´t find this [In “Group or user names:” list box > click “Administrators” > In “Permissions for Administrators” list box > check “Full Control” (if not checked)] there is nothing like it, and codes of the isntall errors of the instal log, i just couldnt understand them.
about the thing of “no updates found” well if you havent installed the program of the cd, you can install a update, that is what is on the zuen page, so it sucks…
June 18th, 2007 at 8:02 am
I’m running windows vista for my OS. about 31% through the process of the installation i get error 1603. how can i fix this?
June 19th, 2007 at 9:31 am
Welp, fug zune.. Ms can eat my arse. I had such high hopes.
June 25th, 2007 at 12:49 am
bobbert, Sorry don’t have any idea on how to fix it. I also looked around and couldn’t find anything related to error 1603, not even on the microsoft or zune site.
June 27th, 2007 at 6:12 pm
I got 1603 as well, i really need help
June 30th, 2007 at 5:52 am
how do you find the error number? Whenever I try to install it, the installation gets to 100% and then goes to the screen with the girl screaming. The number 1603 appears twice at the bottom of the page you said to open(”MainEngineThread is returning 1603″). By the way, if you answer this, go slow(I’m computer-retarded) thanks
July 11th, 2007 at 8:53 pm
Had a problem with a 1609 error installing the zume software on a german XP. Does not work because the default groups a named different. “Users” do not exist! Perhaps somebody should tell Microsoft, that they deliver localized versions of their OS
July 25th, 2007 at 10:44 am
whene i setup the Zune software & whene it finished .it said :
No software zune found
what’s the problem?
what should i do ??
August 5th, 2007 at 8:19 am
Henry, i also have the same problem on a german xp but cant work out how to find the equivalent name for “users” in compmgmt.msc, Has the zune software installed on your computer?
September 18th, 2007 at 6:29 pm
I get error 11708, and cant find a solution anywhere. Some help me please?
September 29th, 2007 at 10:16 am
i cannot install shit with zune I get error messages ECT….
I have tried everthing
October 15th, 2007 at 8:23 pm
The solution for the installation Error 1316 as posted by Mike worked perfectly. Unplug the other devices. In this case it was a printer. Thanks. It saved a lot of aggravation. Too bad I didn’t see it earlier.
October 18th, 2007 at 12:49 am
i have that installation error what should i do please help me
November 2nd, 2007 at 1:00 pm
I get 1603 also. Anyone figured out what that is yet?
November 13th, 2007 at 6:01 am
Hi
I am a new user and installing for the first time on my comp, i have a serious problem as i can see from the screens (next) where on one such screens when request to connect to your zune to install Hardware, there is no pop up or detection, kindly assist as i have done on mulitple USB ports and still lack pop-screen to install hardware softwared, kindly respond
regards
bala
December 17th, 2007 at 10:12 am
my error is 101248. It says can’t contact Microsoft updates please try again. I have tried like 5 times. Please help me. Its making me mad.
Thanks: Tyler
December 25th, 2007 at 12:35 pm
Can anyone help I’ve scanned the error lists but can’t seem to find anyone with the same Zune install error. SW loads but fails at the end with
Setup must stop because the required package “Creating system Restore Point” failed to Install. The system cannot find the drive specified.
Error code: 0×8007000f
Http://go.microsoft.com/fwlink/?LinkID=101253.
I go to that website but find no solutions. Can anyone assist. Thanks
December 26th, 2007 at 12:47 am
Keep getting the same message. Zune software is up to date. The latest version of the Zune software is already installed on this computer. no update is available.
The only option available is to close the dialog box.
Is this the best that Microsoft can come up with????
I have spent multiple hours downloading every available Micorsoft patch I can find, and still nothing!!!
And they expect to compete against the IPOD. rigghhhttt!!!!!
December 26th, 2007 at 12:53 am
Can someone (Microsoft??) please tell us how to us how load this software so that we can make use of the device that we spent so much mony on?? The kids would like to get something out of their Christmas gift??
December 27th, 2007 at 1:17 pm
error 1603 “Could not access network location system folder” just download and then unplug your internet then install and it will work then plug your internet back in and poof it should work.
December 28th, 2007 at 12:08 pm
i have successfully installed but when i get to launch, it pops up a white screen with lines all over. What does this mean?anyone
January 11th, 2008 at 8:02 am
I feel like taking a big dump on my Zune… I got it from my parents at my 18′th birthday, and it doesnt work. Fug MS, I’m getting an I-pod
January 21st, 2008 at 10:05 am
zune.exe-.NET Initialization Error…what does this mean??!!! please help me…i’ve reinstalled zune like a million times and this keeps popping up. what can i do?
January 30th, 2008 at 6:01 pm
wats running time after i insalled it it said error occured on run time wats that i need help
February 1st, 2008 at 11:25 am
I am trying to install Zune software 2.3 but as soon as i click on startzune.exe it shows following message:
“System Updates Required”
“Zune software installation can’t continue until you’ve installed one or more required updates.”
“Windows Update must be updated to run this program.”
“http://go.microsoft.com/fwlink/?LinkID=101231″
Now anybody can help me resolving this issue. I have been struggling from a month now. Please help.
February 19th, 2008 at 3:12 am
Hi there,
I tried to install Zune software several times ( Zune 1091 30 G ), but I get error code 2911.
Any suggestions for that?
Thanks a lot.
February 23rd, 2008 at 4:54 pm
ok so to my understanding i have XP however, i cannot update to service package 2 is there another way to get the software/or put music on my zune. Or, does anyone know the reason as to why i can not update????
March 7th, 2008 at 7:58 am
So when I try and install Zune, I get a pop up that says “Zune Software Installation cannot continue until you have installed one or more required updates. Windows update must be updated to run this program” and then gives me a link. I went to the link, downloaded the update and installed it and I just keep getting the same error over and over.
March 27th, 2008 at 7:46 am
I can not instol zune software
April 25th, 2008 at 3:10 am
I am beginning to think that Zune Sucks!!!!!!!!!
May 1st, 2008 at 2:50 am
The zune which I have cannot work in the sense that when I try to switch it on, half way the process it produces an error telling me that it has to recover from the same. When I press “ok” it shows the progress but shows the error once again. WHAT SHOULD I DO!!!
Uganda.
May 12th, 2008 at 9:11 pm
My zune when i plug it in, a error message comes up, and sayhs it could not be instaled.
which i dont get, because i instaled the software and have music on it nd everything.
so? whats goin on?
May 27th, 2008 at 2:13 pm
I am very dissapointed that the zune does not come with cds to install with, and it needs the internet to use.
May 28th, 2008 at 7:10 pm
I have installed zune software and opened it. However, when I try to plug in the hardware, the drive will not show up in my computer to where I can transfer music into the zune. Please help.
June 1st, 2008 at 8:17 pm
Well I just bought the 80gb Zune today and when I tried to install it, the zune software said i have error 0×8024001f . can someone heldp me?
July 24th, 2008 at 1:34 pm
Please, help! I cannot install my ZUNE! I received such message ‘”Installation error. There was an error launching the Zune software. It may not have been installed properly”! What should I do?
July 25th, 2008 at 12:48 am
How to modify my system to install my brand new ZUNE!!
Please HELP!
September 3rd, 2008 at 9:32 am
Hello To the existing, I can’t get my freegan Zune to work group. I too have been having trouble getting my Zune to connect with the sync mode, apparently i need to update to windows installer 3.1, but have not been able to locate the download for that, not sure this will work, but am willing to try almost anything.HELP-PLEEZE
September 7th, 2008 at 4:26 pm
i can’t install the zune program, i always get:
error code: 0×80070643
September 12th, 2008 at 8:57 am
I get error 80070422. Which is really pissing me off. It used to work fine, but I’ve since moved to China and had to reformat my computer. My guess is that if you do not live in America, using internet to install Zune = impossible
September 25th, 2008 at 4:49 am
I got a to recover from an error, Zune must erase all content message on my Zune80gb and everytime i press the okay button, it resets and goes back to the error screen again, i need help
November 21st, 2008 at 8:42 am
why wont my 30 gig zune hold my playlist songs if you go to radio then come back to play list it is empty
December 8th, 2008 at 11:53 pm
Bill Crenshaw, i have the same error message & i’m terrified to hit OK because i dont want to lose the 2000 songs it took me forever to upload, & i wont be able to find them all again. Can anyone help me or tell me what to do? Can i take it to a professional & have them save my music??
Email me please at Gingerkye76@hotmail.com. Any help would mean so much!!
December 8th, 2008 at 11:55 pm
Oops wrong person. i meant the person who posted the “to recover from an error, Zune must erase all content ” message, Emmanuel.
Sorry ’bout that. Still looking for help though!!
December 10th, 2008 at 5:02 pm
Alright, hopefully I can help someone. If you downloaded the “SOFTWARE UPDATE 3.*” and ran into the problem “MICROSOFT UPDATE REQUIRED”, I might have a solution for you. If you go to the link that is displayed, (ie required WGA but firefox didn’t) there is a SECOND ZUNE software download available. I’m in the middle of downloading right now. But now, all you have to do it make sure you have the “UPDATES” from the website downloaded and installed and the “INSTALLATION” should work fine.
December 26th, 2008 at 9:22 am
Can someone please help me? I am running the installer on a Windows XP Home, and the installer always ends at around 95%. Does this happen to everyone? Or has someone found a solution?
January 15th, 2009 at 12:54 pm
can someone tell me what to do when it comes to installation? what should be the options that you must see while installing the software?
January 30th, 2009 at 1:35 pm
I bought zune a month ago and when i tried to connect it to my computer to download music, i saw a message “installation error” Do I have to buy a software in order to instal/download music from my computer? please help out!
James
March 6th, 2009 at 8:06 am
Hi,
I downloaded Zune 3.0 software from http://www.zune.net. When I ran it, it tries to get updates but ends up with a message ‘No zune software update found’. It only gives me an option to close the application. Someone in this forum suggested to start BITS, Windows installer and Automatic Updates services and then restart Zune software. Still Im facing the same issue. Pleaseeeeeeeee give me a solution. I never expected Microsoft to come up with such a buggy Software.
September 21st, 2009 at 9:15 am
I am trying to install Zune software 2.3 but as soon as i click on startzune.exe it shows following message:
“System Updates Required”
“Zune software installation can’t continue until you’ve installed one or more required updates.”
“Windows Update must be updated to run this program.”
“http://go.microsoft.com/fwlink/?LinkID=101231″
Now anybody can help me resolving this issue. I have been struggling from a month now. Please help.